Posts Tagged ‘customers’

How to design a sharp and effective website

Thursday, October 29th, 2009

Dynamic and interactive pages have the most impact on your website

Paragraph upon paragraph of dense text, large picture files, heavy-handed Flash animations, generic stock-photo images and static content. These are some of the common mistakes businesses make when establishing an online presence or website.

The web is known for rapid change, so it is crucial that your business website meets a customer’s expectations.

Most small businesses want to be found on Google. However, a home page full of text doesn’t help it rank higher in a Google search and may turn potential customers away.

If users have to read a lot to do anything on the site, they may simply choose to click away to your competitors site.

We suggest you keep your home page simple and have short, sharp text that will engage the visitor. Avoid too much color because it can be difficult to read.  Make sure your text is a good font size and keep your paragraphs short.

Another area where websites commonly get it wrong is in the use of images. Large picture files or flashy content takes time to load. People will move on to some other site if your website doesn’t load quickly.

Pictures should also be unique and reflect your brand. Avoid using stock photos. Being online is about being found and when you’re found, you should have something different and inviting about your site.

You can use interactive elements on the site to really focus on your brand and how you want it to be perceived.  These can include Google Maps, video, commenting and other user interactions.

Once the website is built, it should also be updated regularly.

The biggest mistake a lot of business owners make is that once they’ve got their website up, they don’t pay any attention to it. If people can see something happening on the site every day, they know it’s a functioning website and business.

Businesses also need to analyze how visitors spend their time on the website. Business owners should use Google Analytics to help gather this data to see what is needed to improve their site, where customers go on the site and how long they spend there.

And if your business uses social media such as Twitter and Facebook to promote customer interest, be sure to link to these accounts from your website to make it easy for customers to join.

Before you put any design or copy on a page, you need to understand your users.  So, research your customer base and find out what information they are interested in, and what they need to do or learn to make their purchasing decision.

As the nature of the web keeps changing, so has the nature of website design. Websites are moving from a magazine-style format of pictures and text to being more interactive and dynamic.

Your website is the cornerstone of your marketing and communication activities. Today’s generation doesn’t look at the Yellow Pages, they look online and you need to be found online.

The do’s and don’ts of designing a business website.

Do

Keep text to a minimum on your home page and write it to engage your audience to explore your site.

Ensure images are unique and load quickly.

Analyze your website regularly to see where visitors are spending time and what you can improve.

Research your customers thoroughly before building a new website or redesign.

Promote social media accounts on your home page.

Don’t

Fill the home page full of text in the hope of improving your search optimisation.

Use large pictures or flashy content that is slow loading.

Neglect to update your content frequently.

Use colors on colors for text, making it difficult to read.

Use generic stock images.

Chris Grant has been building Internet web sites and commerce applications since 1994, pioneering early database-driven Web application and e-commerce projects. He has been instrumental in the construction of hundreds of Internet projects, large and small.

Maintain Contact with Your Site Visitors

Monday, April 27th, 2009

The web has been around for a while now and if you’re a business owner, you’re probably already online with at least a basic website.  However, now that you’ve established a presence on the web, what comes next?  How else can you use the power and reach of the web to grow your business?

One of keys to success on the web is developing strategies to convert casual visitors to lifetime customers.  There are many simple tools that can help transform your static online presence into a dynamic and living entity that visitors return to again and again.

CORPORATE BLOG
Your business is always growing – changing as you adapt to new clients, customers, and opportunities.  Those changes are something worth talking about!  A corporate blog is an easy way to show your visitors that your business is alive and thriving.  Furthermore, using email notification and RSS, you can easily broadcast your news to a community of readers who care.

EMAIL NEWSLETTERS
Once you make a sale or finish a client’s project, your business moves on and without some effort, your customer/client may soon forget the details of their experiences with you.  Regular email newsletters are an invaluable way to keep in touch with your customers, clients, and colleagues and inform them of the most recent projects, products, and/or people in your organization.  You can even build the subscription process right into your website with a simple subscribe form.

These tools offer a powerful way to keep people aware of your business.  Even if there are no known future sales opportunities, they can help generate a buzz and build your brand through word of mouth.  At Gorges Web Sites, we’re passionate about finding ways to use the web to help grow your business!  There is a wealth of options and opportunities available and we’re excited to help develop and execute the right strategies for you.

Greg Kops is a project manager at GORGES. After a decade working as a database and systems programmer, Greg uses his skills and experience to help plan and manage our larger, long-term projects.